FAQ

1. What types of pillows does Zinsplan offer? Our collection includes:

  • Memory foam pillows (contour, shredded adjustable)
  • Cooling gel-infused pillows (for hot sleepers)
  • Down-alternative & plush fiber pillows (soft & fluffy)
  • Orthopedic & cervical pillows (neck & back support)
  • Body pillows & pregnancy pillows
  • Travel pillows & lumbar support pillows
  • Decorative throw pillows for home styling

Check product pages for loft (height), firmness, size, and specific benefits!

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your pillow is on its way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re working on expanding – sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unopened pillows in original packaging (vacuum-sealed or original bag intact). If your pillow arrives damaged or not as described, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your pillows supportive and comfortable? Yes! We offer options for every sleeper:

  • Memory foam for contouring & pressure relief
  • Adjustable shredded foam for personalized loft
  • Cooling gel for temperature regulation
  • Orthopedic shapes for neck/spine alignment All are hypoallergenic, dust-mite resistant, and designed for long-term comfort and durability.

7. How do I care for my pillow?

  • Most pillows have removable, machine-washable covers (cold/gentle cycle, air dry).
  • Foam core: Spot clean only; do not submerge or machine wash.
  • Avoid direct sunlight or heat sources to maintain shape. Specific care instructions are included with each pillow.

8. Have more questions? We’re here to help you find your perfect pillow! Email support@zinsplan.com or use our contact form. We typically respond within 24 hours.